Frequently Asked Questions

General information | White Lasers/Laser Colors | Product Questions | Warranty | Returns/Replacement parts


General Information

How do BlissLights work?

BlissLights are laser lights that project thousands of colorful stars. Laser light is unique because it's coherent (concentrated light waves traveling in the same direction). Laser light travels in a beam and shines over long distances without losing brightness. We split (diffract) that beam into thousands of smaller beams to create the unique "starry" BlissLights effect.

Are BlissLights safe?

Yes, BlissLights are safe to use around people and pets. The lasers we use are low-wattage, and as mentioned above, we split the main beam into thousands of smaller beams which are less than 5 miliWatts each. We are also registered with the CDRH (Center for Devices and Radiological Health) and take great precautions to ensure user safety.

What is our most popular product?

Currently, our most popular product is the Sky Lite, which can be viewed here. It projects a galaxy of moving stars and a blue nebula!

How much area does a single BlissLight cover?

BlissLights coverage varies depending on how close the light is to the projection surface. The closer the light is, the denser/smaller the star cluster will appear. As you increase the distance between the projector and the surface, the effect will expand. In general, BlissLights cover roughly 30 x 30 feet from 10 feet away.

Are BlissLights safe to point to the sky?

While BlissLights are safe for everyday use, they are still lasers and will keep on projecting in any direction you aim the product at. Please note that any BlissLights product, if being used outside, should not be projected any higher than 45 degrees so the laser does not interfere with air traffic.


White Laser / Laser Colors

Are BlissLights available in white?

White lasers don't exist at this time, though we are researching the possibility. For now, we carry blue, green and red laser colors. Most likely, you'll hear exclamations of "Wow!" or "How did you do that?" ...not "Why isn't it white?"

If white laser isn't possible, why don't you just use white LEDs?

Because LEDs emit incoherent light (instead of coherent light like lasers), they don't have the intensity and focus required to create a crisp star field. LEDs create a blobby "cheese-puff" effect instead that's hard to see from more than a few feet away.

Why are some laser colors not as bright looking as others?

Each color has different wavelength intensity in the visible light spectrum. The human eye sees colors near the center of the spectrum (orange/yellow/green) as the brightest. That's why green or blue laser colors appear brighter than red, which is closer to the edge of the spectrum.


Product Questions

Is the BlissBulb an accessory to other BlissLights?

No. The BlissBulb is an independent laser light that twists into standard lightbulb sockets. It projects a motionless star field effect. It is designed for indoor use, but can also be used outside if it is kept dry and protected from the elements.

Can I use the BlissBulb with a dimmer?

While the BlissBulb is compatible with sockets connected to dimmer switches, the dimmer must be set to full brightness, or the light will strobe and/or malfunction.

What is the difference between the BL-15 and the BL-50?

The BL-50 is our largest professional projector and offers the widest coverage. The BL-15 is a smaller, more compact version of the BL-50. 

What are Refurbished products?

Refurbished items have been opened and touched and/or returned. They have undergone extensive quality assurance and are certified by our technicians to be in great condition.

What is the difference between ABS and metal products?

Our metal products, such as the TRIO and retired Spright Compact, are built with a metal housing that is heavy and built to withstand harsh elements. Our ABS binary resin products, such as the MINI, and COLOR have housings made of industrial grade plastic that is formulated to be lighter and less expensive while still maintaining rugged durability.


Warranty

What does the warranty cover?

Effective August 1st, 2016, all BlissLights products purchased from any person or entity other than BlissLights or an Authorized BlissLights distributor or retailer will no longer be covered by warranty.

BlissLights will ONLY warrant BlissLights products and accessories purchased directly from BlissLights or an authorized dealer.

For more information, you can read our full warranty policy here.


Returns/Replacement Parts

What is your return policy?

If you purchased BlissLights on our website and are not satisfied for any reason with your light, or it was damaged upon receipt, we have a 30 day money back guarantee. In other words, any time during the 30 days after the date the product left our facility and shipped to you, you can ship it back to us for a full refund. The product must be in the same condition as it was when you received it and shipped back to us in its original shipping material. Please call us regarding returns after the standard 30 day money back guarantee.

PLEASE NOTE: We can not issue ANY refunds for purchases made through other channels. We can only issue refunds to purchases made directly through blisslights.com

You may call (888) 868-4603.

Where can I find replacement parts?

We offer replacement transformers, timers, ground stakes, and bases in the Accessories section of the website. For other replacements, we offer a repair service. To set up a repair, you can call us toll-free at (888) 868-4603.